FAQ

Your BearHug stays warm for up to 2-3 hours depending on the water temperature and room conditions.

Pro Tip: Fill with hot (not boiling) water for optimal warmth and safety. The heat gradually decreases, providing gentle, soothing warmth throughout.

Yes! Your BearHug comes complete with a premium British Safety Standard certified hot water bottle already inside.

Everything you need is included: Premium hot water bottle, Soft comfortable BearHug wrap, and Adjustable strap system.

Don't worry! The BearHug is designed with an adjustable strap system that fits waist sizes from 24" to 48" (60cm - 122cm).

One size truly fits all! The flexible design adapts to your body shape and stays comfortably in place whether you're sitting, standing, or moving around.

Absolutely! Safety is our top priority. Every BearHug includes a British Safety Standard Certified hot water bottle with a leak-proof seal, premium non-toxic materials, and a soft fabric barrier between the bottle and your skin.

Keeping your BearHug clean is super easy! Simply remove the hot water bottle from the fabric wrap, machine wash the wrap on a gentle cycle (30°C/86°F), air dry or tumble dry on low heat, and wipe the bottle with a damp cloth if needed.

No, the BearHug hot water bottle is latex-free! Our bottles are made from high-quality, natural rubber thermoplastic that is latex-free, hypoallergenic, safe for sensitive skin, durable and long-lasting, and environmentally friendly.

Shipping takes approximately 4-7 business days worldwide depending on your location. Please allow 24-48 hours for your items to be dispatched.

We use express courier services to ensure your order arrives quickly and safely. You'll receive a tracking number via email once your order ships.

Best part? We offer FREE worldwide shipping on all orders with no hidden fees or import duties!

We offer a 30-day money-back guarantee on all purchases. If you're not completely satisfied with your BearHug, you can return it within 30 days for a full refund - no questions asked.

Return Process:

• Contact us at Support@WearBearHug.com within 30 days
• We'll provide you with return instructions
• Ship the item back in its original condition
• Receive your full refund once we receive the return

Your satisfaction is our priority!

Yes! We ship worldwide to over 200 countries.

We offer FREE international shipping on all orders, and we absorb all shipping costs. There are no import duties or tariffs to worry about - the price you see is the price you pay.

International orders typically arrive within 4-7 business days, depending on your location.

Absolutely! Once your order ships, you'll receive a confirmation email with a tracking number.

You can use this tracking number to monitor your package's journey from our warehouse to your doorstep. Most carriers provide real-time updates on your shipment's location.

If you have any questions about your tracking or shipment, feel free to contact us at Support@WearBearHug.com

While we take great care in packaging your order, if your BearHug arrives damaged, please contact us immediately at Support@WearBearHug.com

We'll arrange for a replacement to be sent to you right away at no additional cost. Please include photos of the damage to help us process your claim quickly.

Your satisfaction is guaranteed, and we'll make it right!