Returns & Exchanges

We offer a 30-day money-back guarantee on all BearHug purchases. If you're not completely satisfied with your product, you can return it within 30 days of delivery for a full refund.

What's covered:

• Products in original condition with tags attached
• Unused items in original packaging
• Returns initiated within 30 days of delivery
• Defective or damaged items (we'll cover return shipping)

Step 1: Contact Us
Email us at Support@WearBearHug.com with your order number and reason for return. We'll respond within 24 hours.

Step 2: Ship It Back
Pack your BearHug securely in its original packaging. We'll provide you with return instructions and a return address.

Step 3: Get Your Refund
Once we receive your return, we'll process your refund within 5-7 business days. You'll receive a confirmation email when your refund is issued.

Want to exchange your BearHug for a different color or product? We're happy to help!

Contact us at Support@WearBearHug.com and let us know what you'd like to exchange. We'll arrange for your new item to be shipped once we receive your return.

Exchange Process:

• Contact us with your exchange request
• Return your original item
• We'll ship your new item once we receive the return
• No additional shipping charges for exchanges

If your BearHug arrives damaged or defective, we'll make it right immediately!

What to do:

• Contact us at Support@WearBearHug.com within 7 days of delivery
• Include photos of the damage or defect
• We'll send a replacement right away at no cost to you
• No need to return the damaged item unless we request it

We take full responsibility for any manufacturing defects or shipping damage.

Standard Returns: Customer is responsible for return shipping costs unless the item is defective or we made an error.

Defective/Damaged Items: We cover all return shipping costs. We'll provide a prepaid return label.

Wrong Item Sent: We cover all return shipping costs and expedite your replacement.

Refunds are processed within 5-7 business days after we receive your return.

Your refund will be issued to the original payment method used for purchase. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your bank or credit card company.

You'll receive an email confirmation once your refund has been processed.

If you have any questions about returns, exchanges, or our policies, we're here to help!

Contact our support team:
Email: Support@WearBearHug.com
Response time: Within 24 hours

We're committed to making your experience with BearHug exceptional, and that includes hassle-free returns and exchanges.